Mortality Management

Mortality management is the process of managing a deceased person. This involves many key processes:

* Care of the family
* Management of the body of the deceased
* Management of the person’s valuables
* Satisfying legal requirements for example, certification of death and referral to the coroner.

Mortality management is a new concept to health services, since the introduction of a standard for mortality management in 2007.

Mortality management is not new to Communio – we invented it.

Since 1995, Communio has provided Mortality Management services, under the name of Bereavement Care Services, to Counties Manukau District Health Board in South Auckland.

Communio can assist organisations in their efforts to improve mortality management in a number of different ways:

* We can provide full on site services, as we do at Middlemore Hospital at Counties Manukau DHB in Auckland
* We can assist a health services to establish their own mortality management service.

Communio provides:

* a full set of policies for mortality management
* an education and training program for staff
* our information system that supports the full mortality management process and policies.

We can provide support services to a healthcare organisation/hospital to improve organ and tissue donation rates.

The unique nature of our work environment demands additional key skills and expertise from our people. These include:

* providing culturally appropriate care
* developing and implementing risk and complaint reduction strategies.